Shipping policy

Shipping Policy

Last updated: May 30, 2026

We are dedicated to providing safe, reliable, and worldwide shipping. Our shipping times include both Order Processing Time and Delivery Time, detailed as follows:

1. Order Processing Time

All orders are processed within 1-3 business days (including packing and dispatch). 

2. Delivery Times

We provide shipping from Main Warehouses and Global Warehouses, depending on product availability and location. Delivery times may vary based on the warehouse, destination, and external factors.

From Main Warehouses

Region

Estimated Delivery Time

US

5–15 days

CA

6–12 days

EU/UK

5–12 days

AU/NZ

6–15 days

MX

11–25 days

CL/CO

7–25 days

Note: During holidays, peak seasons, or unforeseen circumstances, delivery may take longer than the estimated timeframe. 

From Global Warehouses

Region

Estimated Delivery Time

US

2–5 working days

CA

2–5 working days

EU/UK

2–5 working days

AU/NZ

2–5 working days

MX

2–5 working days

CL/CO

3–7 working days

Note: Once your order is shipped, a tracking number will be provided, allowing you to monitor your shipment in real time. 

Additional Information

  • All delivery estimates are for business days and do not include weekends or holidays.
  • Unexpected events such as customs delays, severe weather, or logistics disruptions may affect delivery times.
  • We recommend placing orders early, especially during holiday seasons, to ensure timely delivery. 

3. Shipping Methods

We offer multiple shipping options to ensure your order reaches you in the most efficient way possible. The shipping method is selected based on your location and product availability and will be displayed on your order confirmation page.

Shipping Method

Estimated Delivery Time

Description

Normal Shipping

7–14 days

Cost-effective option for standard delivery. Suitable for most regions.

Faster Shipping

6–9 days

Accelerated shipping for quicker delivery. Ideal for customers who need their order sooner.

Fastest Shipping

2–5 days

Priority shipping with the fastest delivery time available. Recommended for urgent orders.

Note: Delivery times are estimates and may vary depending on your location and external factors such as customs clearance or holidays. 

4. Shipping Fees

Shipping fees vary based on the destination, product weight/size, warehouse location, and the selected shipping method. We strive to provide transparent and accurate pricing to ensure you can make informed decisions before placing your order.

If You Do Not Have an Order Yet

If you would like to know the shipping cost before placing an order, you can contact our support team for a customized shipping quote.

  • All quotes are provided manually based on your product specifications and destination.
  • This option is ideal for bulk inquiries, product testing, or comparing different shipping methods.

If You Already Have an Order

Once an order is created, you can easily view the exact shipping fee directly in the "Order" section of your customer account.

  • The system automatically calculates the shipping cost based on the order details.
  • You will see the final shipping fee before confirming the order.

Note: Shipping fees may fluctuate due to global logistics conditions, fuel adjustments, peak seasons, or warehouse availability. Any changes will be reflected in your order details. 

5. International Shipping

We proudly ship worldwide! International customers may be subject to customs duties, taxes, or import fees imposed by their country's government. These fees are not included in our shipping charges and are the sole responsibility of the customer.

Please note: Delivery times for international orders may be affected by customs clearance procedures, which are beyond our control.

Contact Us

If you have any questions or need assistance regarding shipping, our support team is here to help: